Returns

Thank you for your purchase. However, if you are not completely satisfied with your purchase for any reason, you can return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy. 

All returns must be postmarked within 15 days from the time the item is received. All returned items must be in new and unused condition, with all original tags and labels attached. 

Return Process

To return an item, please email customer service at support@ohanaswim.ca to obtain a Return Merchandise Authorization (RMA) number. After receiving the RMA number, place the item securely in its original packaging, and mail your return to the following address. 

Ohana Swim
Attn: Returns
RMA #
4 Camelia Street
Bokarina, Queensland 4575
Australia

Please note, you will be responsible for all return and shipping charges. We strongly recommend that you use a trackable method to mail your return. 

Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least 30 days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed. 

Exceptions

For defective or damaged products, please contact us at our customer service email support@ohanaswim.ca to arrange a refund or exchange. 

Please note*

  • Sale items are FINAL SALE and cannot be returned.